Question 1

What's the difference between static and dynamic QR codes?

Accepted Answer

A static QR code encodes the destination URL directly into the pattern — it works forever but can never be changed. A dynamic QR code points to a short link on our server that redirects to your destination. This means you can update where it goes anytime, even after printing, and we can track every scan.

Question 2

How do I update my QR code destination?

Accepted Answer

Go to your dashboard and click the QR code you want to update. Edit the destination URL and save. The change takes effect immediately — anyone who scans the same printed QR code will be sent to the new URL. This feature is available on Pro and Business plans.

Question 3

What counts as a scan?

Accepted Answer

A scan is recorded each time someone visits your dynamic QR code's short link — whether they scan the QR code with their camera or click the link directly. Static QR codes don't track scans because they redirect directly without going through our server.

Question 4

What happens when I hit my monthly scan limit?

Accepted Answer

Your QR codes always keep working — redirects never stop. Once you hit the limit, new scans simply won't appear in your analytics until the next billing period. Pro plans include 50,000 scans/month and Business plans include 500,000 scans/month.

Question 5

Can I downgrade from Business to Pro?

Accepted Answer

Since both plans are one-time lifetime payments (not subscriptions), there are no downgrades. Once you purchase a plan, you keep it forever. If you're on Pro and want Business features, you can upgrade for the price difference ($30).

Question 6

What export formats are available on each plan?

Accepted Answer

Free accounts can export QR codes as PNG images. Pro plans add SVG export for crisp vector graphics at any size. Business plans include all formats: PNG, SVG, and PDF — perfect for professional print materials.

Question 7

How do custom short links work?

Accepted Answer

When you create a dynamic QR code, we generate a short link like honestqr.net/r/abc123. With Pro or Business, you can customize the slug — for example, honestqr.net/r/cafe-menu. This makes links memorable and recognizable even without scanning.

Question 8

Is my data private? Who can see my scan analytics?

Accepted Answer

Only you can see your scan analytics. We don't share individual user data with third parties. Scan tracking records only basic metadata (timestamp, and device/geo info on Business plans) — we never collect personal information about the people who scan your QR codes.

Question 9

Do I need an account to create a QR code?

Accepted Answer

Yes, a free account is required to create and manage QR codes in the dashboard. Signing up is quick — you can use your Google account or email. Free accounts get up to 10 static QR codes at no cost.

Question 10

What happens if Honest QR shuts down?

Accepted Answer

Static QR codes work forever — they encode URLs directly and don't depend on our servers. Dynamic QR codes rely on our redirect service, so they would stop working. We're committed to long-term operation, and our lifetime pricing model means we're not dependent on recurring subscription revenue.

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